An E1 Error is a pressure issue in the firebox. When a pellet heater starts, it conducts a series of tests which confirm the heater is safe to start. The most common cause of this error is a dirty pellet heater. Follow the below instructions or click the link below to fix this problem:

Piazzetta Pellet Heaters: How to fix an E12 or E1 Error - YouTube

1. Clean the glass of the pellet heater

2. Vacuum out the firebox and ensure you get all the ash out of all the holes

3. Remove the burn pot and tap the clinker out, visually inspect the burn pot to ensure all the holes are clear.

4. While the burn pot it removed, vacuum out below the burn pot location and and ensure there is no ash sitting around

5. Using a 4mm allen key, undo the two bolts under the ash tray and remove the plate, keeping the gasket in place. Vacuum all that area and ensure there is absolutely no dust inhibiting the fan blades in there. Be careful of the fan blades.

6. Put your heater back together, turn your heater off at the wall outlet, leave for 30 minutes and then try restarting it.

For more information, refer to the 'How to properly clean your heater' video on our YouTube channel or contact us on (02) 6496 2277 or tech@recyclingtechgroup.com.au

An E7 error is when the internal sensors of the pellet heater have detected an unexpected drop in temperature. This can be caused by;

- No pellets in the hopper

- A jam in the auger

- A blocked flue

To fix this problem follow the instructions below or click on the link below;

Piazzetta Pellet Heaters: How to fix an E7 Error - YouTube

1. If your heater is out of pellets, fill it back up with pellets, run the 'fill auger' function until you start to hear pellets land in your burn pot, press set or OK to stop. Clean out your burn pot and restart your pellet heater.

2. If your auger is jammed you have to turn your pellet heater off at the wall. Try getting a long screwdriver or similar and putting it in either end to free up any jammed pellets. If this does not fix the problem you may have to try running a 'fill auger' operation. Failing this, your local Piazzetta technician will need to come out and fix or replace the auger.

3. For a blocked flue, visually inspect the flue from the top and through the access points in the T junction on the flue. If there is a lot of ash build up, get a vacuum and give it a really good clean out. This should occur annually. If you are still having issues, try engaging a chimney sweep to come out and professionally clear your flue. A blocked flue can be cause by poor quality pellets, your pellet heater not breathing properly or a bird making a nest in your flue.

For more information on potential fixes please contact our team on (02) 6496 2277 or email us at tech@recyclingtechgroup.com.au

An E9 Error means that the pellets in your burn pot have not combusted properly as a result of the candela failing. The candela is the small element that heats up at the start of the turn on cycle and heats the pellets up to a point where they combust.

To fix this, click on the link below or follow the instructions written below;

Piazzetta Pellet Heaters: How to fix an E9 Error - YouTube

1. Give your pellet heater a really really good clean. Ensure there is no dust or ash in or around the fire box

2. Remove the burn pot and tap out the clinker build up ensuring that the holes at the bottom or clear

3. Remove the ash tray and using a 4mm allen key, remove the two bolts on the left and right side. Lift the plate out but keep the gasket underneath in place - be very careful. Vacuum out the entire area you have uncovered and ensure there is no ash build up in there and you can see the fan blades clearly.

4. Put your pellet heater back together and try restarting. If it still doesnt start and you get another E9 error, perform a functions test, you can see how to do this by clicking the link below; Piazzetta Pellet Heaters: How to perform and functions test - YouTube

5. When it is time to test the candela, remove the burn pot and look at the end of the candela to see if it goes red, try feeling if there is any heat coming off it. If there is no heat or no redness, then you will need to replace the candela.

6. You can either replace it yourself or you can contact your local Piazzetta dealer to get it replaced. Contact Piazzetta Pellet Heaters on (02) 6496 2277 or email us at tech@recyclingtechgroup.com.au to order a new candela and get instructions on how to replace this properly. It is very simple.

This error is described as your room temperature probe not being correctly installed. It will usually appear in any phases of operation and is described as "ambient probe connector detached or incorrectly positioned on the electronic board". Here is how you fix it;

1. Find your ambient room probe. It has a female coaxial power connector on one end and a short black knub on the other

2. Locate the terminal receiver plug on the back of your heater. This tends to be located near your power cable plug on your heater, or in the newer models like the P220 and P230 heaters will be located behind the panel on the lower back half of the right hand side of your heater.

3. Insert the female coaxial plug into the male coaxial plug of your heater and ensure the black knub on the end is hanging freely in the air - we often see customer connect this knub to the back of a heater somewhere.

This error will not impact your heaters operation and will not create a shutdown.

You are now free to restart your pellet heater and will have no issue. If you do continue to have problems, please contact our team on (02) 6496 2277 or tech@recyclingtechgroup.com.au

Your pellet heater has electronics within it that run of a fuse that is mounted behind the heater, near the power plug. If your heater is showing an E12 or E7 error (as it is known in the older heaters), you will need to replace this fuse.

To fix this, click on the link below or follow the below instructions;

E7 & E12 Error: How to replace a Fuse on your Piazzetta Pellet Heater - YouTube

1. Go to the back of your heater and locate the power plug.

2. Unplug the power plug to ensure the heater is drawing no current

3. Using a small flat head screwdriver, lever the small door that says 'FUSE'.

4. Inside this door you will find two fuses, a blown fuse and a spare fuse. Replace the spare fuse with the blown fuse and reinstall the door.

5. Plug your heater back in and fire it back up.

If the above fix didnt work, contact our team on (02) 6496 2277 or tech@recyclingtechgroup.com.au

An E19 Error means that the N-PEL connector is experiencing a fault or a connection issue. An N-PEL is an external safety device used in countries such as Germany and Austria. These devices are not used in Australia and your heater should come with this turned off as a default. If this has accidentally been turned on, we can very simply fix this;

1. Hold down the far right plus button until you see CHRONO appear

2. Press the far right plus button until you see INSTALLER, click set or OK

3. Press the far right plus button until you see N-PEL CONTACT, click set or OK

4. Press the far left plus button to change 'N.C.' to 'N.O.'. Press set and then double press the standby/on/off button.

You are now free to restart your pellet heater and will have no issue. If you do continue to have problems, please contact our team on (02) 6496 2277 or tech@recyclingtechgroup.com.au